Privacy Policy
Last updated: 21 July 2026
Kesselmann Heating And Plumbing (“we”, “us”, “our”) provides heating and plumbing services across Weston-super-Mare, North Somerset and the surrounding areas. This policy explains how we collect, use, and protect your personal information when you visit kmplumb.com or contact us for a quote or service.
Who We Are
Kesselmann Heating And Plumbing
7 High St, Weston-super-Mare, BS22 6EB
Phone: 07388 494676
Email: contact@kmplumb.com
What Information We Collect
We collect information you provide directly to us, including:
- Name, phone number and/or email address submitted through our quote request or contact forms
- Details of the property and service you require (e.g. boiler make/model, nature of the fault, address)
- Any messages or information you send us by phone, email, or online form
We may also collect limited technical information automatically when you browse our website, such as your IP address, browser type, device type, and pages visited, via cookies and similar technologies (see our Cookie Policy).
How We Use Your Information
We use your personal information to:
- Respond to quote requests and enquiries
- Arrange and carry out heating and plumbing appointments
- Provide after-service support, including warranty and servicing reminders (e.g. Safe Hands Warranty)
- Maintain records required for Gas Safe compliance and our own accounts
- Improve our website and services
- Comply with our legal and regulatory obligations
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contract — to arrange and deliver the services you request
- Legitimate interests — to respond to enquiries, maintain service records, and improve our business
- Legal obligation — to meet Gas Safe, tax, and other regulatory record-keeping requirements
- Consent — where you opt in to marketing communications or non-essential cookies
Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted third-party suppliers who support our operations (e.g. website hosting, form and booking software, payment processors)
- Boiler and parts manufacturers, where required to register a warranty on your behalf
- Regulatory bodies (e.g. Gas Safe Register) where required by law
We require any third party we share data with to keep it secure and use it only for the purpose agreed.
How Long We Keep Your Information
We retain personal information for as long as necessary to provide our services, meet legal and Gas Safe record-keeping obligations, and support any warranty period, after which it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where applicable
- Object to or restrict certain processing
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us using the details above.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please call us on 07388 494676 or email contact@kmplumb.com.