Terms of Service

Last updated: 9 August 2025

Welcome to Kesselmann Heating and Plumbing (“we”, “our”, “us”). These Terms of Service (“Terms”) set out the basis on which we provide plumbing, heating, and related services (“Services”) to you, whether booked via our website, by phone, or in person.

By requesting or accepting our Services, you agree to be bound by these Terms.

1. About Us

Trading name: Kesselmann Heating and Plumbing
Business structure: Sole trader
Correspondence address: Flat 7, 15 Uphill Road North, Weston-super-Mare, BS23 [postcode], UK (please note this is not a public office)
Email: contact@kmplumb.com
Phone: 07388 494 676

2. Scope of Work

We will carry out the Services agreed with you in writing (quote, estimate, or order confirmation). Any changes to the scope must be agreed in writing and may affect the price and completion date.

3. Quotes & Pricing

• All quotes are valid for 30 days from issue.

• Prices include labour and materials unless otherwise stated.

• Our standard payment schedule is:

  • 50% deposit to secure the booking

  • 25% upon delivery of materials to site

  • 25% upon completion

• Deposits are refundable unless we have already purchased materials or begun work.

4. Cancellations & Cooling-Off Period

Consumer rights

If you are a consumer (not a business customer), you have a 14-day cooling-off period from the date you accept our quote or contract. During this time you may cancel for a full refund of any payments made, unless:

• You have asked us to begin work within this period (see below).

Work starting within the cooling-off period

If you request work to start within the 14-day period:

• You may still cancel before the work is completed, but you must pay for the proportion of work carried out and any materials purchased.

• For emergency callouts, the cooling-off right ends once the work has been fully completed.

Other cancellations

We require at least 24 hours’ notice to cancel or reschedule booked work. Cancellations with less notice may incur charges for labour time booked and/or materials already purchased.

5. Payment Terms

• Payments are due on the agreed schedule.

• We accept payment by bank transfer, cash, or other agreed methods.

• Late payments may be subject to interest under the Late Payment of Commercial Debts (Interest) Act 1998 (for business customers) or reasonable costs for recovery (for consumers).

6. Access & Responsibilities

You agree to:

• Provide safe and reasonable access to the work area

• Ensure the work area is clear of personal belongings and hazards

• Inform us of any known risks, asbestos, or hazardous materials before we start work

7. Liability & Warranties

• We will carry out the Services with reasonable skill and care.

• We are not responsible for pre-existing faults, design defects, or issues caused by materials supplied by you.

• Nothing in these Terms limits our liability for death, personal injury, fraud, or any matter which cannot be excluded under UK law.

• We are not liable for indirect or consequential losses such as loss of profit or enjoyment.

8. Website Use

When using our website (www.kmplumb.com):

• All content is owned by us and may not be copied without permission.

• You must not use the site for unlawful purposes or introduce malicious code.

• Our website Terms of Use, Privacy Policy, and Cookie Policy also apply.

9. Complaints

If you have a complaint, please contact us using the details above. We aim to resolve all issues promptly and fairly.

10. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

By booking our Services, you confirm you have read and agree to these Terms.